SBI reports suspected cyber attack exposing 3,897 customer records; no J&K cases confirmed so far

Ziraat Times Team Report

Srinagar, October 21: The State Bank of India (SBI) has disclosed a suspected cyber incident involving the exposure of 3,897 customer records containing personally identifiable information, but there have been no reports so far of any Jammu & Kashmir-based customers being targeted or affected.

Ziraat Times spoke to senior officials at SBI in Srinagar, who did not confirm any cases involving customers in Jammu & Kashmir so far.

In a filing with stock exchanges, SBI said a preliminary analysis of records found on the dark web had identified 3,897 customer records containing personally identifiable information (PII). The bank stated that the incident had not materially affected its core operations, financial performance or business continuity.

According to the filing, SBI received an alert on October 16 from its Threat Intelligence Service Provider, the Defence Cyber Agency and the Indian Computer Emergency Response Team (CERT-In) regarding the suspected exposure of customer data.

A preliminary analysis of approximately 3.75 lakh records found on the dark web identified the 3,897 records potentially containing customers’ personal information.

The information reportedly included registered mobile numbers, dates of birth, names, gender, email addresses and residential addresses. The records also contained branch and Customer Information File (CIF) identifiers, lead IDs, and metadata associated with loan and lead records and other related files.

While the bank has acknowledged the suspected exposure, the available information does not establish whether the affected records have been misused or whether any customers have suffered financial losses.

There is no confirmed information so far indicating that customers in Jammu & Kashmir have been affected. SBI customers are advised to remain vigilant against suspicious calls, messages and emails seeking banking credentials, one-time passwords (OTPs) or other personal information.

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