SRINAGAR, SEPTEMBER 03: Chief Secretary, Jammu and Kashmir, Atal Dulloo, on Thursday chaired a meeting to review the quality and disposal of grievances lodged by Kashmiri migrant property holders across all ten districts of Kashmir Division under the Jammu and Kashmir Migrant Immovable Property (Preservation, Protection and Restraint on Distress Sales) Act, 1997.
The meeting was attended by Principal Secretary, Disaster Management, Relief, Rehabilitation & Reconstruction (DMRR&R), Chandraker Bharti; Secretary, Revenue; Divisional Commissioner, Kashmir; Deputy Commissioners; Relief Commissioner (Migrant), besides senior officers of concerned departments.
Dulloo directed the Divisional and District Administrations to ensure thorough, quality and time-bound disposal of every grievance, particularly cases pending for long periods. He stressed that each complaint should be examined comprehensively and decided strictly on merit to ensure satisfactory resolution for the concerned property owners.
Calling for greater use of technology in the management and protection of migrant properties, the Chief Secretary directed the remaining districts to expedite completion of geo-tagged inventories. He said comprehensive digital inventories would provide a reliable asset database and strengthen monitoring, protection and management of migrant properties.
During the meeting, Chandraker Bharti outlined the statutory framework governing migrant properties and various Government orders and circulars issued to safeguard the interests of migrant property holders and improve implementation of the Act.
The Relief Commissioner (Migrant) presented an overview of progress in strengthening the institutional, administrative and technological framework for protection of migrant properties and disposal of related grievances.
522 kanals of migrant land retrieved
The review highlighted significant field-level action for retrieval and protection of migrant land under the statutory powers vested with District Magistrates as legal custodians.
Between January and July 2026, 522 kanals and 15.9 marlas of migrant land were retrieved and secured under Superdari or handed over to the original owners.
Bandipora recorded the highest retrieval at 146 kanals and 7 marlas, followed by Baramulla with 82 kanals and 10 marlas, Kulgam with 80 kanals and 0.5 marlas, Ganderbal with 53 kanals, and Srinagar with 50 kanals and 16.9 marlas.
12,223 complaints registered
The meeting was informed that the Online Migrant Grievance Portal (RRCM) has so far registered 12,223 complaints relating to various categories of violations. These include 5,341 encroachment cases, 2,874 trespassing cases and 442 cases of record tampering.
Of these, 10,038 cases have been closed by District Magistrates, while 7,605 cases have received final approval through the RRCM mechanism.
To independently assess the quality of cases shown as closed, the administration has instituted a Telephonic Quality Verification mechanism through the office of the Divisional Commissioner, Kashmir.
During the verification exercise, 4,918 applicants were successfully contacted, of whom 4,605 expressed satisfaction with the disposal of their cases. The remaining grievances have been flagged for further administrative scrutiny and necessary remediation.
Dulloo appreciated the quality-verification mechanism and stressed that disposal figures must translate into actual, satisfactory and legally sustainable resolution on the ground.
Four districts complete digital inventories
The review also highlighted institutional and technology-driven reforms aimed at improving transparency, monitoring and accountability.
Baramulla, Ganderbal, Kulgam and Kupwara have completed geo-tagged digital inventories of migrant properties, providing a technology-enabled mechanism for identification and monitoring of such assets.
The administration has also strengthened direct engagement with migrant property holders through grassroots outreach camps. Dedicated Additional Deputy Commissioners conducted public outreach camps in Jammu during the first quarter of 2026, through which 1,878 complaints were received directly, while 484 offline grievances were brought onto the unified digital platform.
E-office reforms speed up complex case disposal
The meeting was further informed about reforms introduced following implementation of a revised Standard Operating Procedure (SOP) in October 2025, resulting in complete migration of the process to the e-Office platform.
The streamlined mechanism has enabled disposal of 129 complex alienation cases in the last 11 months, compared with 6,258 cases processed during the preceding 28 years.
The Chief Secretary directed all concerned officers to maintain sustained focus on protection of migrant properties, expeditious disposal of grievances and strict adherence to statutory safeguards.
He also called for continuous improvement in service delivery while ensuring that the interests and lawful rights of migrant property holders remain fully protected.
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