Listening to J&K Pathwaris’ pleas

Ziraat Times Editorial Board

Few government institutions interact with citizens as frequently as the Revenue Department. At the centre of this engagement is the Patwari, whose responsibilities extend far beyond maintaining land records. From facilitating mutations and demarcations to assisting during elections, disasters and welfare programmes, Patwaris remain the government’s most visible presence in rural Jammu & Kashmir.

In recent years, they have also played a pivotal role in modernising land administration. The successful digitisation of Jamabandies stands out as a significant administrative milestone that has enhanced transparency, accessibility and efficiency. While this achievement reflects the department’s reform agenda, it also underscores the commitment of field officials who carried out much of the work under demanding conditions.

As governance becomes increasingly technology-driven, however, digitisation should not translate into an ever-expanding workload without corresponding institutional support. Many Patwaris contend that while digital systems have added new responsibilities, traditional field duties continue unchanged. If accurate, such an imbalance deserves careful administrative attention. Modernisation succeeds when technology simplifies public service rather than placing additional strain on frontline employees.

The concerns raised by grassroots revenue officials—ranging from manpower shortages and delayed career progression to infrastructure gaps and growing administrative responsibilities—should therefore be viewed not merely as employee grievances but as governance issues. An overburdened field workforce inevitably affects the speed and quality of public service, particularly in matters as sensitive as land administration.

At the same time, any reforms must balance employee welfare with public expectations of accountability, transparency and timely service delivery. Citizens have an equal stake in ensuring that the Revenue Department remains efficient, accessible and responsive.

The most constructive way forward is dialogue. A patient hearing of the concerns raised by the All Jammu & Kashmir Patwar Association, coupled with evidence-based administrative review, can help identify practical solutions that strengthen both the institution and public confidence.

Ultimately, investing in those who serve on the frontlines is an investment in better governance. A motivated, adequately equipped and professionally supported Patwari benefits not only the department but every citizen who depends on an efficient and trustworthy revenue administration.